Benefit from a truly
holistic approach

to health care

We are mindful of providing a safe and welcoming environment for patients in which they can more fully benefit from recovery and rehabilitation treatments.

The Arcadia Health Care services model is based primarily on creating choice for patient’s in the selection of their recovery location:

Admission Enquiries

All admissions of Patients for both In-Patient and Day Patient services are subject to bookings.

Potential patients are recommended to discuss their interest in attending Arcadia with their doctor, specialist, physiotherapist or contact us directly. For General and Admission enquiries please call our dedicated team. Admission will be arranged through either your doctor, specialist, or transferring hospital.

Our admissions team located in the reception area on Level 2 will welcome you on arrival, discuss any further admission details required and show you to your room. Patients are then assessed by a doctor and the multidisciplinary healthcare team who will review any care plans and answer any questions about staying at Arcadia.

Robyn Brennan, Hospital Director
Arcadia Pittwater Private Hospital

Telephone           1300 002 123
Email                     info@arcadiapittwater.com.au

What to bring

Please use the following as a guide on what to bring in preparation for your stay.

Medical items

  • Medicare card and Private health fund membership cards
  • Pensioner and Pharmaceutical health benefits cards
  • Veterans Affairs cards
  • Workers Compensation claims details and approval letter
  • Third Party accident details and approval letter
  • All current medications and dosage information.
  • Relevant X-Rays and / or test results
  • Notes / letters / reports from your doctor

Personal items

  • Personal toiletries
  • Aids such as walking sticks, hearing aids or glasses
  • Comfortable day clothes, shoes, or slippers with non-slip soles
  • Night attire
  • Front button clothing (for people with upper limb restrictions)
  • Swimming attire for patients participating in hydrotherapy
  • Method for settling your account – we accept cash, cheque, credit card and EFTPOS.

Please leave all valuables at home as the hospital does not accept responsibility for their loss.

Accompanied Stay

In the event of difficult times, we encourage and support the need for accompanied stays. Please speak with a member of our friendly administration staff prior to admission to the hospital so we can assist in planning your individual requirements.

Support

The ability to engage in other supportive networks during these and other times is also available. Qualified Counsellors, Social workers and Pastoral Care can support you and your family’s holistic needs. Please consult with nursing staff if required.

Getting here 

Arcadia is located at 4 Daydream Street Warriewood on the Northern Beaches of Sydney. If you are transferring from another hospital, your transport will be arranged by the other hospital via ambulance, patient transport or with family. If you are coming from home, you or your referring GP will be required to arrange your transport.

Parking

Free underground parking is available to patients and visitors directly underneath the hospital, it is accessible from Daydream St. Nearby kerb side parking is also available in time restricted spaces.

Public transport

Bus services dedicated to the area are accessible and convenient. Further information can be obtained at transportnsw.info. Alternatively call 131 500 or TTY 1800 637 500 for timetables. There are a variety of taxi services available. Please see our friendly reception staff.

Food Services

At Arcadia, we know that nourishing meals are vital to your recovery and wellbeing. Our chef works in close consultation with our dietitians to produce menus that are delicious, whilst meeting the needs and preferences of our patients.

Our meals are prepared fresh by our chefs in our onsite purpose-built kitchen, every day of the week, all year round. We pride ourselves on our kitchen minimising waste, recycling, and supporting local growers and suppliers wherever possible.

As part of your stay with us we offer the choice of daily continental or hot breakfast, and a lunch and dinner menu containing lighter options such as soup and sandwiches or a main meal as well as desert and a beverage cart.

In addition to our main menu, we provide morning tea, afternoon tea and supper.
There is also a coffee shop located on level 2, near Reception. It is open 9.00am – 4.00pm Monday to Friday and 9.00am – 3.00pm Weekends and Public Holidays (Closed Christmas Day).

Leaving the Hospital

We recommend you consider how you will manage at home before discharge. Our multidisciplinary team will discuss your estimated discharge date and discharge plan to ensure you understand your care needs at home.

  • Discharge is between 8.00am – 10.00am. Please consider this when arranging your transport home.
  • Family and friends can park in the visitors parking to drop off or pick up patients and their belongings.
  • If a patient requires a quick drop off or pick up or requires assistance to walk to or from transport, space is available at the front of the hospital. Our concierge can assist if required.
  • Patient transport services are also available if required. Please contact Reception for more information.
  • On your way out, please see reception staff to complete any discharge paperwork.
  • Before you leave the hospital, please make sure you have the following:
  • Personal belongings
  • X-rays/scans
  • Current medications
  • Follow up appointment or referral paperwork

Fees and Charges

Arcadia Pittwater Private Hospital will complete a comprehensive Health Fund check prior to your admission. We will inform patients of their applicable cover and any additional expenses.

An estimate of any ‘out of pocket’ charges will be provided, and you will be asked to sign an ‘Informed Financial Consent’ form and health insurance claim form on admission. We will submit your claim directly to the health fund on your behalf.


Methods of payment  

Arcadia accepts the following forms of payment:

  • Cash
  • Cheque
  • Credit card
  • EFTPOS

Amenities

At Arcadia we are mindful of providing a safe and welcoming environment for patients where they can fully benefit from recovery and rehabilitation treatments.

To cater for our patients desired level of privacy and amenity without compromising on clinical standards patients have the choice of single or shared rooms. All rooms are approximately 20% larger than Australian hospital guidelines.

Choice extends further to seating and room furniture options to fit our patients’ stage of recovery; flexible menu selection; in room hospitality services including audio and video entertainment; laundry and wellness services.

  • Wifi
  • Foxtel
  • 3 gyms
  • Hydrotherapy pool
  • Café
  • Onsite hairdressing
  • Remedial Massage
  • romatherapy and nail care
  • Laundry
  • Air conditioning
  • Private bathrooms (one per room)
  • Patient lounges
  • 3 Balconies
  • Library
  • Catering
  • Daily Newspapers
  • Telephones in each room

Patient transport to and from Arcadia Pittwater

In Patient Transfers with Arcadia Pittwater Patient Transport

Arcadia Pittwater offers a dedicated patient transport service as an alternative to ambulance transfers when appropriate and for your convenience. With notice we can arrange transport between hospitals for non-emergency patients in comfort and safety.

For in-patients, our custom fitted transport vehicles will also be available for transporting our patients from their places of residence to Arcadia Pittwater and back to their homes after completion of their rehabilitation and treatment stay.

Day Patient Pick Up and Return with Arcadia Pittwater Patient Transport

For those attending our Day Rehabilitation facilities, we provide self drivers on-site secure undercover parking managed by our own concierge service. Alternatively we offer day patients local pick-up and return by our patient transport service.

Private Drop-offs for In Patients and Day Patients

The hospital podium level is reserved for Ambulance and Arcadia Pittwater Patient Transport arrivals only.

All private motor vehicle drop-offs of patients are provided for in the Level 1 Concierge managed Visitor Arrivals and Parking zone.

Patient Rights and Responsibilities

A patient’s recovery journey with us is explored in WHO WE ARE: A PLACE FOR RECOVERY

Within Arcadia Pittwater a patient has a choice as to room type – Super Single, Single and Shared Double – to cater a patient’s desired level of privacy and amenity without compromising on clinical standards.

Choice extends further to:

  • menu selection,
  • in room hospitality services including audio and video entertainment, laundry and room service.
  • wellness services including remedial massage and hair and nail care.
  • and socialization options staged across the 5 lounges in the facility including café and dining, fresh air and sunlit balconies, library and gardenscapes.

Arcadia Pittwater enters into the patient relationship through the pre admission process which explains our scaled fee for services model which allows us to fund a superior services option based on a direct to patient hospital charge whilst utilizing a patient’s private health insurance cover to the extent available from their health funds.

Arcadia Pittwater operates with the maximum independence from private hospital health insurance funds for the prime purpose of being able to champion the best level of clinical care and treatment for our patients.  Our contractual independence allows us to provide our patient’s with a scale of hospitality and amenity service levels that are superior to the standard hospital accommodation model otherwise available.

Arcadia Pittwater is actively informing medical practitioners and health services professionals throughout the North Sydney Local Health District to raise awareness of our services prior to opening.

Potential patients are recommended to discuss their interest in attending Arcadia Pittwater for sub acute hospital care stays or for post discharge and continuing rehabilitation day visit programmes with your local Doctor, Specialist or Physiotherapist, or contact us directly. Refer CONTACT US.

Privacy Protection

Arcadia Pittwater respects and upholds your rights to privacy protection under the Privacy Amendment Act 2000 and the Health records and Information Privacy Act 2002.

In a multidisciplinary health services environment with a focus on holistic treatments being bundled for superior treatment outcomes, the objective of our privacy policy is to set a balance between maximizing patient privacy and allowing the transmittal of the minimum information needed by your health care team.


Why and How Do We Collect Information?

We collect your personal information to provide you with treatment and advice relating to your health and wellness. All information is collected directly from you, although we may need to collect information from other health professionals who have treated you.


How is Your Information Protected?

  • We will take all reasonable steps to ensure the information we collect about you is stored securely.
  • All records are document controlled, identified and filed by an allocated numeric Patient Identifier.
  • Written records are stored in designated document storage areas when on or off Ward, which are access controlled to authorized staff.
  • Electronic records are contained in a secure cloud based server environment.
  • All patient personal information will be destroyed after our legal obligations for retention have expired.

How Can You Access Your Information?

You may request access to your medical record for a fee by writing to:

The Hospital Director,
Arcadia Pittwater Private Hospital
4 Daydream Street, Warriewood, NSW, 2102

We will endeavour to provide you with a suitable range of choices as to how you may access your requested information. Access to personal information may be declined in special circumstances, such as where giving access would be likely to put you or another person at risk of harm.


Incorrect Information?

If you believe that personal information the hospital holds about you is incorrect, you may request amendment of it. If we do not agree there are grounds for amendment, we will add a note to the personal information stating that you disagree with it.

If you have any questions regarding this policy or any complaint regarding treatment of your privacy, please contact the Hospital Director.

Compliments and Complaints

We believe all feedback provides us with valuable insight into our service delivery from the consumers’ perspective.

We encourage you and your family to discuss any concerns or complaints you may have regarding your care or the facility, with the staff caring for you.

Guest comment cards are available to provide quick feedback on the services you have received. We also have a full questionnaire which we actively run for eight weeks at the start of the year.

Further information in relation to patient feedback processes can be directed to:

The Hospital Director,
Arcadia Pittwater Private Hospital
4 Daydream Street, Warriewood, NSW, 2102

All compliments, improvement comments and complaints are reviewed at the time they are received and action taken as appropriate.

Should you feel your complaint has not been resolved please contact the Health Care Complaints Commission on 1800 043 159.

A report of all feedback is provided to staff monthly and an analysis is completed every three months to identify trends. Meetings across the committee hierarchy include feedback as a standing agenda item for discussion. The quarterly results are included in the Consumer Quality and Safety Report located in all patient common areas.

We hope that your stay exceeds your expectations.