Benefit from a truly
holistic approach

to health care

We are mindful of providing a safe and welcoming environment for patients in which they can fully benefit from recovery and rehabilitation treatments.

To cater to a patients desired level of privacy and amenity without compromising on clinical standards. Patients have the choice of the following room types:

Super single | Single| Shared Double

All patients rooms are approximately 20% larger than Australian hospital guidelines.

Choice extends further to seating and room furniture options to fit patients stage of recovery; flexible menu selection; in room hospitality services including audio and video entertainment; laundry and room service; wellness services including remedial massage, aromatherapy and hair and nail care. Our pre-admission process explains our scaled fee for services model which allows us to fund a superior services option based on a direct to patient hospital charge whilst utilising a patients private health insurance or to the extent available from their health funds. We champion the best level of clinical care and treatment as prescribed by your Doctor. This allows us to provide patients with service levels that are superior to standard hospital accommodation models.

Admission Enquiries

Potential patients are recommended to discuss their interest in attending Arcadia Pittwater either with your local Doctor, Specialist or Physiotherapist or feel free to contact us directly. All admissions of Patients for both In Patient and Day Patient services are subject to bookings. For General and Admission enquiries please call our dedicated team at Arcadia Pittwater.

Patient transport to and from Arcadia Pittwater

In Patient Transfers with Arcadia Pittwater Patient Transport

We offer a dedicated patient transport service as an alternative to ambulance transfers when appropriate. With notice we can arrange transport between hospitals for non-emergency patients in comfort and safety.

Our custom transport vehicles will also be available to transfer patients from home to Arcadia Pittwater and back after the completion of their stay.

Day Patient Pick Up and Return with Arcadia Pittwater Patient Transport

For those attending our Day Rehabilitation facilities, we provide on-site secure undercover parking managed by our concierge service. Alternatively, we offer day patients local pick-up and return by our patient transport service.

Private Drop-offs for In Patients and Day Patients

The hospital podium level is reserved for Ambulance and Arcadia Pittwater Patient Transport arrivals only.

All private motor vehicle drop-offs of patients are provided for on the Level 1 Concierge managed Visitor Arrivals and Parking zone.

Patient Rights and Responsibilities

Privacy Protection

Arcadia Pittwater respects and upholds your rights to privacy protection under the Privacy Amendment Act 2000 and the Health records and Information Privacy Act 2002.

In a multidisciplinary health services environment with a focus on holistic treatments being bundled for superior treatment outcomes, the objective of our privacy policy is to set a balance between maximizing patient privacy and allowing the transmittal of the minimum information needed by your health care team.

Why and How Do We Collect Information?

We collect your personal information to provide you with treatment and advice relating to your health and wellness. All information is collected directly from you, although we may need to collect information from other health professionals who have treated you.

How is Your Information Protected?

  • We will take all reasonable steps to ensure the information we collect about you is stored securely.
  • All records are document controlled and identified and filed by an allocated numeric Patient Identifier.
  • Written records are stored in designated document storage areas when on or off Ward, which are access controlled to authorized staff.
  • Electronic records are contained in a secure cloud based server environment.
  • All patient personal information will be destroyed after our legal obligations for retention have expired.

How Can You Access Your Information?

You may request access to your medical record for a fee by writing to:

The Hospital Director,
Arcadia Pittwater Private Hospital
4 Daydream Street, Warriewood, NSW, 2102

We will endeavor to provide you with a suitable range of choices as to how you may access your requested information. Access to personal information may be declined in special circumstances, such as where giving access would be likely to put you or another person at risk of harm.

Incorrect Information?

If you believe that personal information the hospital holds about you is incorrect, then you may request amendment of it. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

If you have any questions regarding this policy or any complaint regarding treatment of your privacy, please contact the Hospital Director.

Compliments and Complaints

If you are satisfied or otherwise with your stay at Arcadia Pittwater we encourage you to share with the staff and management of our facility.

You have the right to express your views and have them heard and acted upon. Your relative, carer or friend can voice the praise or concerns of service and care, should they arise.

Your comments are welcome at any time during your stay. Patients should feel no anxiety about sharing their feelings as to their treatment by our staff and may request attention to any matter by the on duty Nursing Manager if a patient feels staff are not responding appropriately to any request.

As a matter of procedure all patients will be encouraged to provide full and frank feedback on their stay and treatment experience at their hospital discharge interview.

Further information in relation to patient feedback processes can be directed to:

The Hospital Director,
Arcadia Pittwater Private Hospital
4 Daydream Street, Warriewood, NSW, 2102